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August 28, 2008

7 E-commerce System Must Haves For Your Site

by Kirt Christensen

Electronic commerce is revolutionizing the way that many businesses conduct themselves in the retail and service world today. Many businesses have opted to conduct more of their sales online than ever before, and it is difficult to even find a major or even minor business that doesn’t have computer technology driving their retail services.

Electronic commerce includes almost any exchange of electronic data related to a business operation. In this discussion, I will be focusing on the use of the Internet for business transactions. Companies that use the Internet as their major source of income have a big concern about electronic commerce security to keep them successful in their online business. Although the technology exists to prevent almost all types of aggression, the nature of the Internet makes accomplishment of security measures difficult. TCP/IP, the network protocol of most Internet use, it sill weak for security compromises

To this end, many companies need to consider security priority one before even considering what other elements they should consider for their sites to bring in traffic and allow customers to purchase their goods. A simple security plan can start with basic traffic filters and firewalls can head off most generic attacks. Implementing good password structures, good network practices, and other positive security measures can reduce the amount of focus needed on the protectionist side, and focus on the seven major things you need to consider when developing a website to ensure that sales will come pouring in.

The first thing to consider is how you present your products in terms of categorizing. Products that are easily identified, simply categorized, and otherwise placed in an easy to recognize place for the typical consumer will be sold much more quickly. Secondly, ensure that your site offers specials that can highlight new and existing product offerings and allow the average site viewer to experience the diversity in your product line.

Third one is VISUALS, Nice clean, crisp and professional photos are a must. Because they cant see the real thing a clean, enlargeable photo is extremely important. Fourth one is FEATURES AND BENEFITS, Make sure you clearly list the features and benefits of your product and if possible link off to studies or articles that support your claim

Fifth one is CUSTOMER SERVICE, Because you cant have a live sales person there to answer every question, a well laid out FAQs section with more than 5 questions is extremely important. Six one is CHECKOUT, Make sure your checkout process works, and that you provide multiple payment methods, by cheque, credit card or even provide the option to fax in the order

Seventh, ensure your business has a quick turn around time on responding to concerns by customers. If it takes more than a few hours to respond, a customer may become frustrated and abandon the sale you may have had if you had followed up properly with the consumer.

The analytical software that is included in the systems software packages with these systems is very important. It is these tools that tell you who your customers may be, and, what they are buying, in addition to what they want from your business. This will help the business owner apply his marketing skills in the most efficient ways.

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